quality assurance

Silver Arrow construction and engineering services focus on clients' requirements, and we maintain long-term relationships with clients and partners by bringing value and lasting impact through quality and expertise in our selected markets.

Our mission is to supply the highest quality of service in a timely and cost effective manner, thus allowing our clients to effectively complete their commitments and achieve their aspirations.

We gained ISO 9001:2015 certification for Quality Management system in 2015. We are among the first few contracting companies in Qatar to be compliant to the latest ISO 2015 version .

Our corporate Quality Assurance (QA) manual provides detailed processes and procedures for guidance and monitoring.

Quality assurance plans are adapted and implemented on each individual project, covering all aspects of work in order to fulfill contract conditions. This ensures integration within the company's QA system and allows for greater control in implementation. QA plans generally include the following:

  • Project organization structures
  • Coordination and operational processes and procedures
  • Authority and responsibility matrices
  • Key Performance Indicators (KPI)

Silver Arrow follows an external and internal audit timetable to ensure established objectives are achieved and key performance indicators are monitored. Corrective and preventive measures are also periodically reviewed and improved in order to validate their effectiveness.

Silver Arrow endorses benchmarking amongst its employees to promote the sharing of experiences, to initiate improvement projects and support risk awareness and mitigation measures.